Buyer Guide & Frequently Asked Questions
In addition to offering you an unrivalled selection of curated contemporary art & design, we are committed to making your experience at PicassoMio.com as enjoyable as possible. Thousands of art collectors worldwide have already purchased our artworks & design items, taking adavantage of our unique Guarantee including authenticity certification, 100% money-back, best price and resale assurance.
Please feel free to contact us at customer@picassomio.com in case you are not able to find the answers to your questions below, or if there is anything else we can do for you.
About PicassoMio
Why does PicassoMio offer European contemporary art and photography?
How is PicassoMio Art selected?
Who is PicassoMio.com?
Since 1999, with a presence on both sides of the Atlantic, PicassoMio is the online leader for discovering, experiencing and acquiring contemporary fine art and design. PicassoMio.com currently exhibits and sells thousands of selected works from over a thousand artists, around the world. While offering an unrivalled selection of art and a wealth of information to facilitate the purchase and the collection of art, in a simple and risk-free environment, PicassoMio is also dedicated to providing an unparallel audience for artists and the art-world. Learn more about PicassoMio.Why does PicassoMio offer European contemporary art and photography?
Most European countries have a free or a subsidized educational system, which enables artists to accomplish Fine Arts education and professional training at leading universities and schools, without the worries of having to pay for significant educational costs and occupational concerns. As a result, Europe continues to produce the largest numbers of trained artists. Further, European cultural and art icons, from the past to the modern day, from Da Vinci-to-Monet-to-Picasso, continue to inspire today’s European artists, to create some of the most beautiful and imaginative works of art.
As a result of this and due to the simple supply and demand curves, PicassoMio is able to provide its worldwide buyers with not only an unprecedented collection of contemporary art and photography, but also a superior value for your money.
PicassoMio is also dedicated to exhibiting and selling gallery-quality artworks by artists from the Americas, Asia, and elsewhere.
How is PicassoMio Art selected?
PicassoMio Art represents selected works by exceptional artists. Contemprary artists and designers are exhibited, on an invitation-only basis. Only a fraction of artists who apply to exhibit art at PicassoMio.com are selected and invited. Once the artists are selected and each artwork is reviewed, our Art Specialists and Editorial Writers present the artwork to you.
Membership
How can I become a member of PicassoMio.com?
What if I forget my User Name and Password?
Can other users view "My Account" and membership information, apart from me?
How can I become a member of PicassoMio.com?
Simply click on the Member link at the top navigation bar of every page or click here to register, and follow the instructions. It only takes moments and makes your experience at PicassoMio.com much more rewarding.Why should I become a member?
Becoming a member of PicassoMio.com is both easy and free. You can click here to register. Once registered, you will gain access to the "My Account" area of the Website, which also enables you to access your own personalized "My Collection". From here you will also be able to view your account details and purchase history. Registering also enables you to rate artworks, save favorites, send eArtCards and receive updates on sales new artists, features and events on the site.
How do I edit my profile?
You can edit your membership profile in the My Account area of the website by clicking on Update Login.
What if I forget my User Name and Password?
At PicassoMio.com, your User Name is your e-mail address. If you forget your password, you can request a temporary password in the Members area of the site. You will immediately receive a temporary password via e-mail. You can then personalize the password in the My Account area of the website by clicking on the Update Login.
Can other users view "My Account" and membership information, apart from me?
No. Provided you don't reveal your username and password to anyone else, this information is only accessible to you.
Buying
How can I purchase art without looking at it in person?
How do I purchase art on PicassoMio?
Can I order from anywhere in the world?
What forms of payment do you accept?
Is it safe to purchase online?
I am a first time buyer at PicassoMio.com. How do I feel secure about the purchase?
When is my credit card charged?
How will I know my order has been received and processed by PicassoMio?
Why am I experiencing difficulties purchasing?
Can I license the image of an artwork for commercial purposes?
How can I purchase art without looking at it in person?
If you like a PicassoMio artwork on the website, we assure you that you would like it even more when you receive it in person.
To ensure that you are absolutely confident of your purchase, PicassoMio offers you a no-questions-asked full refund guaranty, with every purchase (see below).
Each artwork image and all related details are carefully reviewed to ensure that their presentation on the website reflects the actual artwork as closely as possible. Additionally, you can use tools like View to Scale, Select Wall Color and you can send any questions that you might have to our Art Experts, before making your purchase decision.
How do I purchase PicassoMio art?
It is as easy as clicking the [Buy] link on the screen of the artwork you would like to purchase. Follow the simple instructions on the pages that follow. We ensure that buying online on PicassoMio.com is both easy and secure (see below).
Please note that in order to add items to your shopping cart, you must be logged in as a PicassoMio.com Member. Becoming a member is both free and easy, and takes only two short steps. You may register to become a member here now.
Can I order from anywhere in the world?
Of course. PicassoMio.com serves collectors, businesses and trade professionals, all over the world. If you have any questions concerning your order, please e-mail us at customer@picassomio.com.
What forms of payment do you accept?
We accept all major credit cards, including, American Express, MasterCard and Visa.
In order to give you the maximum payment flexibility, we also accept paypal, money orders, wires or other forms of payment. Please e-mail us at customer@picassomio.com for any further details.
Is it safe to purchase online?
We use an encrypted communication channel, which allows your credit card and other personal information to be scrambled in transit and ensures that no other party can view this data. Further, the credit card payments are processed by Verisign, one of the most trusted names in credit card processing worldwide.
I am a first time buyer at PicassoMio. How do I feel confident about the purchase?
In addition to being a critically acclaimed leader in the contemporary art sector, with clients in nearly every major country, PicassoMio will go to all lengths to ensure that you are completely confident about your purchase, before and after you place the order.
Even though, all our pieces come with a money-back guaranty, we understand that you may be making an expensive purchase with us and need to feel entirely assured. If you have any doubts or need additional information on our company and service, all you have to do is contact us and we will do everything in our control to remove any doubts.
Further, we are the only major gallery to offer you a resale assurance, enabling you to resell the artwork that you purchase at PicassoMio.com, anytime through us, for a minimal cost.
May I order off-line instead?
Of course. You may order over the phone by calling us at 1 (561) 459-2036 or +34 91 781 0789. One of our Customer Care personnel will take your order for you.
You can also send us an e-mail at customer@picassomio.com, with your contact telephone number and convenient times to reach you, and a Customer Care representative will call you to take your order over the phone.
When is my credit card charged?
We charge your credit card only after your Final Approval of the timing of the availability of your artwork and your total cost, which includes the cost of the artwork, shipping and handling costs (if any) and the sales taxes or VAT (if any). Only then we will charge your credit card and proceed with the shipping of your artwork. As a matter of fact, PicassoMio does not even ask you for your credit card details till your Final Approval.
Will my purchase be taxed?
ONLY artwork delivered to the residents of Florida and European Union is taxed.
If you live within the European Union (EU) you will be charged Value Added Tax (or its equivalent) on your purchase at a minimum rate of 17.5%. However, this is subject to change within each member state due to periodic movements in rates, beyond the control of PicassoMio. While, such changes are beyond the control of PicassoMio, we do comply with the legislation of each EU member state.
How will I know my order has been received and processed by PicassoMio?
PicassoMio will send you an e-mail once your order is received, with details that confirm the timing of the artwork availability and your total costs, for your Final Approval (usually within 48 hours of your order). After your Final Approval, you receive another e-mail, once your order has been processed and shipped.
Why am I experiencing difficulties purchasing?
The most common cause of difficulties is that users have turned off the 'accept cookies' or 'cookies enabled' option in their browser menus. In order for our Website to offer a secure transaction process, your browser options will need to be set to accept cookies. If you continue to experience problems, please e-mail Customer Care at customer@picassomio.com.
Can I license the image of an Artwork for commercial purposes?
The artist or the estate of the artist maintains the rights to the image. The purchase of an artwork does not imply that the buyer owns the license to use the image for commercial purposes. At PicassoMio, images of artworks may be available for image licensing, for commercial purposes. Please send us your inquiry, indicating the name of artwork and details of the intended commercial use at customer@picassomio.com.
Locating Artworks
Can you help me locate an item that is not available on the website?
How do I find what I like?
There are several easy ways to find what you like.
If you know exactly what you're looking for, we suggest you try our Advanced Search tool. It allows you to narrow your search results using several descriptive criteria, such as theme, style, price, color and medium. You can use these criteria individually or in any number of combinations.
However, if you're unsure of what you're looking for, may we suggest our Art Browser. Using this tool, you'll have complete access to every piece of art in our collection. Further, our catalog is neatly categorized, by mediums, colors, styles and themes, therefore allowing you ease of exploration.
Additionally, you may use our Artist Partner Directory to view artworks by the respective artist.
In the unlikely event that you still cannot find what you are looking for, please feel free to contact us at customer@picassomio.com. Our Art Experts are at your service.
Can you help me locate an item that is not available on the website?
Yes. If you do not find what you are looking for, you may e-mail us your request at customer@picassomio.com. A PicassoMio Art Expert will gladly conduct a personalized search on your behalf.
Learning
What if I do not understand an art-related term?
What if I do not understand an art-related term?
PicassoMio encourages you to make an educated and confident purchase decision.Most art terms related to styles, mediums, etc. used at PicassoMio and answers to frequently asked art questions are described and referenced in PicassoMio Art Guide. If you are unable to find what you are looking for, you also have access to our experts, by e-mailing us with your question at customer@picassomio.com.
What if I need some advice?
We can provide you with online advice from both Interior Design and Art Experts. Whether it is a question on the art, its display at your home, its framing, or any other doubt that you might have, you have access to our experts, by e-mailing us with your question at customer@picassomio.com.
Shipping and Returns
How long does it take for my artwork to arrive?
Will my artwork arrive with a frame?
What if I want to return the artwork after it arrives?
What if my artwork is damaged?
How much does shipping cost?
The shipping of original artworks involves special care and packaging. However, due to our extensive reach and volume, we are able to ship artworks at a fraction of cost, with major couriers/shippers. The shipping rates (including handling, insurance and delivery) are calculated at the time of checkout, prior to your purchase of the piece.
We also offer complimentary shipping on all paintings over $ or € 10,000 and all works on paper (including graphic prints and photography) over $ or € 5,000.
Shipping and handling costs of certain bulky or delicate pieces is individually calculated and provided to you before your final purchase.
How is art shipped?
PicassoMio works very closely with leading worldwide shippers such as DHL, UPS and Federal Express. Sometimes, due to your location or the size and type of art, we might work with other shippers who specialize in the packaging and shipping of such artwork.
In the case of paintings, most paintings are shipped stretched (i.e., on a wooden stretcher that goes behind the painting) and are ready to hang. Occasionally, a larger painting may be shipped rolled (i.e., we remove it from the stretcher) due to the requirements of the shipper or to reduce the possibility of any damage. If a painting is shipped rolled, you can simply take it to a qualified local framer and have it stretched on a wooden stretcher. The stretching of a painting is generally an inexpensive process in most major cities. Further, you can contact us at anytime for names and contact information on local framers.
Other artworks, like photographs, graphic prints and sculptures are securely packed for shipping, as recommended by the artists or our own art experts.
How long does it take for my art to arrive?
After you place your order, we will confirm its availability and the timing of shipment, within 48 hours of your order. Sometimes your desired artwork may be a part of an ongoing exhibition and may not be immediately available for shipment. In such cases, we will inform you of such delay and the anticipated shipment date. Once the artwork is shipped, it will normally arrive to your address, within a matter of days. Since certain artworks are delicate to handle and may require special permitting causing delays on rare occasions.
On very rare occasions, during the interval between the display of an artwork on our website and your decision to purchase the artwork, the item may have been sold. Under such circumstances, our Art Experts work with your personally to find a suitable alternative.
Will my artwork arrive with the frame?
While we recognize that framing is an important component of display of the artwork, most of PicassoMio artwork arrives unframed. This allows PicassoMio to keep shipping costs as low as possible and lets you to select the framework of your choice. You can consult your local telephone directory for a list of framers, in your vicinity and order the most suitable frame. Of course, you can e-mail us any framing question at customer@picassomio.com.
What if I want to return the artwork after it arrives?
If you are not completely satisfied with your purchase, you can return the artwork for an exchange or a full refund (minus one-way shipping costs), by notifying us within 7 days of your receipt. We do request that you return the artwork in its original packing. If you do decide to return the artwork, please notify us immediately at customer@picassomio.com.
What if my artwork arrives damaged?
In the unlikely event that the artwork arrives damaged, please call Customer Care on 1 (561) 459-2036 or +34 91 781 0789 or e-mail us at customer@picassomio.com immediately. Our Customer Care representative will guide you through your options. These will include replacing the damaged work (in the case of multiple editions), credit towards another purchase, or a full refund.
Security & Our Guarantee
No-Questions-Asked Refund Policy
Secured Transaction & Privacy Protection
Investment and Resale Assurance
Authenticity
PicassoMio partners with respected galleries and dealers and the finest emerged and emerging artists, in addition to our own in-house Art Experts to assure you of your purchase decision. Most of our artworks are signed (and numbered, in case of editions) by the Artist. Due to the nature of the art, if the artwork is not signed by the Artist, a signed Artist's Authenticity Statement, may be available, upon your request. This document certifies the artwork’s authorship, the title, year of creation, and dimensions. However in some cases, where the Artist is deceased for example, this document may not be available.Further, we can also provide you with an Independent Party Authenticity Endorsement with your purchase of a PicassoMio artwork. Please let us know if you would like an Independent Party Authenticity Endorsement by sending us an e-mail at customer@picassomio.com.
No-Questions-Asked Refund Policy
A 7-day return policy makes your purchase at PicassoMio.com completely risk free. If for any reason, you are not absolutely satisfied with your purchase, you may return it for a full refund (minus cost of one-way shipping) or an exchange, by notifying us within seven days of your receipt of the artwork. Returns must be suitably insured. Please let us know if you would like to return the artwork by calling us at 1 (561) 459-2036 or +34 91 781 0789 (from outside the U.S.) or by e-mail at customer@picassomio.com. Our Customer Care representative will guide you through the process.
If you want to cancel or change an order, e-mail us at customer@picassomio.com. If your order has already been shipped, you may simply return it to us.
In the unlikely event that the artwork arrives damaged, please call Customer Care immediately on 1 (561) 459-2036 or +34 91 781 0789 (from outside the U.S.) or e-mail us at customer@picassomio.com. Our Customer Care representative will guide you through your options. These will include replacing the damaged work (in the case of multiple editions), credit towards another purchase, or a full refund.
Secured Transaction & Privacy Protection
When you make an online purchase, PicassoMio.com uses an encrypted communication channel, i.e. a secured link between your browser and our website to encrypt and protect your information. Hence, your personal information, including your name, credit card number and address, cannot be read when it travels across the Internet.
Also, PicassoMio.com´s internal "firewall" technology shields our database from unauthorized access by outside parties. Any information that we may collect from you during your purchase to enable us to complete your order, i.e. your name, e-mail address, mailing address, phone number, credit card data, is protected. We do not rent, trade, or sell your personal information so it never leaves our databases without your permission.
In order to ensure your peace of mind, PicassoMio.com´s Secure Server Software (SSL) has also been certified by Thawte, A Verisign company, the industry´s most trusted third party certificate solution provider. Thawte only issues digital certificates to companies, that provide for the protection of all information sent/received over the World Wide Web, using the most currently available encryption technology.
Pricing Integrity
All PicassoMio artworks are appropriately priced by our experts, in conjunction with our artists and our reputed Dealer Partners. PicassoMio reserves the right to change prices without notice due to changes in the market. Due to our broad reach and volume of sales, we also try to ensure the lowest possible prices on our art, in addition to our unparalleled services.
While our selection criterion is more rigorous than most galleries, we are able to price our artworks more competitively, since we are not required to sustain expensive real estate, absorb high shipping costs for all exhibited artworks, and pay for art fair fees, etc.
Investment and Resale Assurance
In order to ensure that PicassoMio.com and PicassoMio Galleries is the best way to acquire art, we allow our clients to resell their artworks through PicassoMio.com.
If you purchase an artwork through PicassoMio.com and would like to sell it at a later date, you can email us with the following information: Name of Artwork, Artist Name, Invoice Number and Date, and a client representative will contact you. We will inform you of the current suitable price for the artwork, including price appreciation, if any, since you acquired the piece, confirm the condition of the artwork and list it for sale, on your behalf.
Unlike other major Auction Houses and Galleries which typically charge a commission of 20% to 50%, PicassoMio.com will charge a commission of 5%, only upon a successful sale and NO upfront fees. This way your art purchases are assured of higher potential returns (due to our low commission) and improved liquidity (due to our clients in 50 countries and over 1 Million monthly visitors).
Gift Certificates
Do you offer gift certificates?
How do I redeem a PicassoMio gift certificate?
What if my certificate is less than or exceeds the full purchase price?
What if I return the artwork I purchased with the gift certificate?
Do you offer gift certificates?
Yes, we currently offer beautiful gift certificates on recycled paper, in the denominations of US$50, US$100, US$250, and US$500. We believe that while art makes a beautiful and thoughtful gift for a wedding, a house-warming, or any other special occasion, tastes in art can be hard to predict. Please contact us at customer@picassomio.com for our elegant gift certificates.
How do I redeem a PicassoMio gift certificate?
After you have selected the artwork you would like, please e-mail us at customer@picassomio.com with the name of the artwork, your gift certificate number and amount. Our Customer Care representative will then guide you through your purchase.Please note that if you have won a PicassoMio gift certificate or received a complimentary gift certificate, you may be charged shipping and handling costs.
What if my certificate is less than or exceeds the full purchase price?
Any balance can be paid with a major credit card.
If the value of the gift certificate exceeds the purchase price, you can apply the unused amount towards another purchase or for future purchases. We do not offer cash refunds on unused gift certificates.
What if I return the artwork I purchased with a gift certificate?
Our returns policies are identical to all purchases. However, since gift certificates may not be redeemed for cash, the portion paid will be applied as a credit to your account and may be redeemed against an artwork at any time.
Exhibiting & Selling
Artists
Please refer to our Artist Services page
Galleries
Please refer to our Gallery Services pageContacting PicassoMio
You can contact us by:
Email:
customer@picassomio.com
Telephone:
+34 (91) 781 0789 (for Europe & Rest of the World)
1 (561) 459-2036
Fax:
+34 (91) 781 0789 (for Europe and Rest of the World)
(954) 252-4492 (In the U.S.)
PicassoMio.com Europe
Calle Lagasca 11,
1-B,
28001 Madrid
Spain
or
PicassoMio.com Americas
Suite 303,
233 S. Federal Highway
Boca Raton, Florida 33432
USA
